Shipping & Returns

Returns

You have 14 days from delivery to return an item. It must be unused, in its original condition, and in its original packaging.

📌 Non-returnable items: perishable goods, intimate or sanitary items, hazardous materials, gift cards, digital products, and certain personal care items.
📌 Sale items are non-refundable.

A receipt or proof of purchase is required. Do not return your purchase to the manufacturer.

Refunds

Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund.
💳 If approved, the refund will be processed to your original payment method within a few days.

❗ Haven’t received your refund? Check your bank account, contact your bank, then email us at info@theundertropic.com if needed.

Exchanges

We only replace items if they are defective or damaged. Contact us at info@theundertropic.com and send your item to:
📍 1229 Euclid Avenue, Miami Beach, Florida, US 33139

Return Shipping

📦 Return address:
14 rue Jean Bologne, 75016 Paris, France

• Return shipping costs are your responsibility and non-refundable.

• For items over $75, consider using a tracked or insured shipping service.

📩 Any questions? Email us at info@theundertropic.com.